Frequently Asked Questions

Our standard insulated glass units (IGUs) come with a 10-year warranty against seal failure. Extended warranties may be available for specific projects upon request.

Yes, all our insulated glass units are IGMAC certified, ensuring they meet the highest Canadian standards for durability and performance.

Our triple-pane units, when equipped with high-performance Low-E coatings and argon gas fill, can achieve R-values up to R-8, significantly improving thermal efficiency compared to standard double-pane units.

An IGU consists of two or more panes of glass separated by a sealed airspace. This "sandwich" creates a thermal barrier that significantly reduces heat transfer compared to single-pane glass.

Low-Emissivity (Low-E) is a microscopically thin metallic layer that reflects infrared energy (heat). It keeps your home warmer in the winter by reflecting heat back inside and cooler in the summer by blocking solar heat.

Argon is a clear, odorless gas that is denser than air. When injected into the IGU cavity, it slows down the movement of heat, improving the unit's overall U-Value by roughly 15–20%.

Standard aluminum spacers can conduct cold to the edge of the glass. We use Chromatec Ultra S warm-edge spacers, which use stainless steel and specialized polymers to break that thermal bridge, reducing condensation and mold risk.

U-Value measures how well the unit prevents heat from escaping (lower is better for winters). SHGC measures how much solar heat enters through the glass (lower is better for reducing cooling costs).

Yes. By using a laminated pane as one of the "lites" in your IGU, you gain the thermal benefits of insulation along with the security, UV protection, and superior sound dampening of laminated glass.

While thicker glass improves soundproofing and structural strength, the width of the airspace and the use of gas fills are what primarily drive thermal insulation performance.

Seal failure occurs when moisture enters the cavity. Our automated LiSEC line uses dual-seal technology (Primary PIB and Secondary Polyurethane) to ensure a hermetic seal that lasts decades.

Double glazing is the standard for most homes. Triple glazing adds a third pane and second gas cavity, offering the highest energy ratings for Passive House standards or extreme noise reduction.

Yes. In a cooling-dominated climate, we place the Low-E coating on the #2 surface (inside of the outer pane) to block heat before it enters the unit. For passive solar heating, it is placed on the #3 surface.

Our Billco CNC cutting table can handle glass sheets up to 96" x 144", allowing for large-format architectural glass production with precision cutting.

Yes, our automated cutting lines are equipped to handle complex custom shapes, including arches, circles, and irregular polygons, with high precision.

The Insulating Glass Manufacturers Association of Canada (IGMAC) certifies that our units meet the highest national standards (CAN/CGSB 12.8) for seal durability and gas retention through rigorous independent testing.

Tempered glass is processed by heating the glass to ~620*C and rapidly cooling it. This makes it 4–5 times stronger and ensures that if it breaks, it crumbles into safe, small pebbles.

Automation removes human error. Our LiSEC line ensures that spacers are applied with sub-millimeter precision and that sealants are applied with perfect consistency for maximum unit lifespan.

Yes. Using our Billco CNC cutting table, we can precision-cut complex geometries, including arches, rakes, and circles, with the same edge quality as standard rectangular units.

In our facility, we can produce glass units up to a maximum size of 64sq.ft. IG Units larger in size are sourced from one of our manufacturing partners who specialize in Jumbo Glass.

Every pane passes through a high-pressure, deionized water glass washer. Any dust or fingerprint left inside the unit would be permanent, so this "clean-room" stage is the most critical part of our process.

We use Polyisobutylene (PIB) as the primary seal. It has the lowest moisture vapor transmission rate of any sealant, acting as the main barrier against water and gas escape.

Yes. Low-iron glass (like Starphire) removes the slight green tint found in standard clear glass, offering maximum clarity and color neutrality—ideal for high-end storefronts or interior partitions.

We use non-invasive spark emission spectroscopy to verify that our Argon-filled units meet the >90% gas concentration required by NFRC and IGMAC standards.

We welcome architectural partners and contractors by appointment to see our technology in action and view the quality of our automated production lines.

Standard lead times are typically 5-10 business days, depending on the complexity and volume of the order. Custom shapes or specialized coatings may require additional time.

Yes, we offer delivery services directly to job sites or facilities within our delivery radius. Please contact our logistics team for specific delivery areas and scheduling.

Lead times vary by project complexity, but standard IGUs typically ship within 3–5 business days. Tempered or custom-laminated units require 7–14 days.

You can submit your glass schedule via our website or email. We provide itemized quotes including U-Value and SHGC specs for your specific glass make-up.

We utilize specialized glass A-frames and custom-built crates. For GTA deliveries, our fleet is equipped with glass racks designed to handle the vibrations of transport safely.

We don’t have a minimum order quantity. While we specialize in commercial and high-end residential volumes, we support local contractors with smaller custom orders.

Our 2026 Client Portal allows you to see exactly where your order is in the manufacturing process—from "Cutting" to "Ready for Delivery"—in real-time.

Yes. We provide NFRC-compliant performance data and IGMAC certification documents required by architects and city building departments.

We stand by our logistics. Any units damaged during our delivery are prioritized for "Remake" status and typically replaced within 48–72 hours to keep your project on schedule.

Yes. We offer shipping options across Ontario and Canada.

We offer a 10-year limited warranty against seal failure (internal fogging) on all IG units, provided they are installed according to industry standards.

Our technical team can help you select the right combination of glass thickness, coatings, and spacers based on your project's energy requirements, wind-load, and budget.